When we arrive, generally 1-3 hours prior to your scheduled serving time, we are all fired up and ready to go!! Have the BBQ area ready for your teams arrival. If your event is being held in the parking lot, rope of the area in advance if possible. If cars are being parked in these spots till we arrive, ensure you know who’s cars they belong to so they can easily be moved once we arrive. Sometimes we arrive on site and it can take 15-20 minutes to find the contact person, have vehicles moved , determine where to setup, this possibly WILL delay your event. Our team is ready to setup and serve right on time, lets not delay them and disappoint your guests! If your event is backyard party, have the driveway cleared or blocked off so others can’t park in the driveway and ensure an area is designated for our trucks. Below will show some different setups so you can have an idea of what is involved, equipment wise. Once we are setup, we cannot move the setup and relocate because we don’t have the staff and setup time to do so…so make sure you are a 100% positive where you would like us to be.
Your Final Head Count
The best way to understand this is when you order a large pizza, you get 12 slices, no more/no less…you have 12 people, everyone gets (1) slice, the minute one person takes (2)…You guessed it, the person who comes out late ends up with nothing. You have to allow for people to help themselves to seconds or implement some sort of ticket system to control it (as outlined on your contract). Your contract states the obvious, for example 80 people, 80 pieces, not 80 plus seconds. You have options to order additional grilled items at a substantially lower price, so please enquire as its always good to have extra food then to run out!
Vegetarian Meals
How many vegetarians do you have at your event? We generally bring a vegetarian option for 5% of your total head count. If do not think this is enough, please let us know ASAP. Our percentage is based over our years of experience and events that we do. However, you know your guests better than us. Try to get an idea of how many vegetarians you have in advance and let us know!
Eating Early
Starting 5-10 minutes earlier may be an option, but depending on the service time you have arranged we generally cannot start early to feed those guests who cant make it to the bbq or want to beat the rush and eat first. The main reason is because our staff will break before we start serving your guests. If you need us to feed a few people 5-10mins earlier, let us know when we arrive onsite and we will do the best we can to accommodate you.
In The Event Of Rain
We are an outdoor bbq company. We will not setup or bring equipment indoors. So, we are prepared rain or shine to put on the event. Unfortunately your guests will have to come out and they will get wet in the event of rain. The main reason we cannot bring equipment inside is because food is temperature controlled with our bbqs, salads and condiments are also temperature controlled when they are in the salad bars etc. There is also the risk of damaging the indoor facilities moving equipment in and out. Another factor is that we do not have the proper amount of staff to properly execute an event when we are moving things in and out of buildings, without prior notice.
In Case Of Emergency
In the event of an emergency and you are unable to get in contact with someone at our office 24hrs prior to your event, not to worry… Call 905-565-9607 and dial 4. Our automated attendant will try to connect you with a representative in or outside the office that only he has contact numbers for. If he does not receive a response back within 3-5 minutes, your message will then be converted to email and sent out to designated individuals that are setup to handle emergency situations. The response time is 10-15mins.
BBQ Staff Meals
Our staff will ensure everything is ready to go on time and your bbq event will be a huge success. They will break prior to your event start time to eat and take their scheduled break. The meal they consume may be the same items on your menu, but in no way are they part of your head count. Additional portions have been added of both food and drinks to allow for our staff meals.
Ticket System
In our experience we have noticed that a flawless BBQ is a result of proper planning and organizing. Simply BBQ has developed procedures and methods for ensuring flawless bbqs over the years, this has ranked us as one of the top BBQ companies, and it is the main reason why our customers use our services over and over again. We believe that the only cause of a disastrous BBQ is a result of running out of food. WE WILL ONLY RUN OUT OF FOOD when the customer does not order enough or does not implement any type of way to monitor the consumption of food. To ensure there is no complications, we recommend that you use a ticket system where we can collect them as your guests arrive. This will allow you to ensure that the people who are eating your food are the guests you’ve invited, everyone is entitled to the meal they deserve and it will allow you to determine exactly how much more/less food to order at your next event.
Green Options
Simply BBQ is working hard to do its part in saving our environment. This is why we have set the standards for all our events by including separate garbage bins and recycling bins. SCA 100% Recycled Napkins that are also bio-degradable. All at no additional cost to our customers. And for a minimal fee $0.25 pp we can include full bio-degradable plates, forks and knives! Just let us know and we can add it to your event